OrthoMD Surgery Privacy Policy

Last updated: July 8, 2026

This Privacy Policy explains how OrthoMD Surgery (“we,” “our,” “us,” or “the Clinic”) collects, uses, discloses, stores, and safeguards personal information when you visit our website, contact us, submit a form, request an appointment, or receive services from our clinic.

We are committed to protecting your privacy and handling personal information responsibly, in accordance with applicable privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec’s Act respecting the protection of personal information in the private sector, as amended by Law 25.

This policy is intended to help you understand what information we collect, why we collect it, how we protect it, and what rights you have regarding your personal information.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, as well as limited technical information collected automatically when you use our website.

This may include:

• Full name
• Email address
• Phone number
• Preferred language of communication
• Appointment request details
• Health-related information you choose to share through our forms or communications
• Information related to the reason for your inquiry
• IP address
• Browser type, device information, and website usage data
• Cookie and analytics information

We only collect personal information that is reasonably necessary for the purposes described in this Privacy Policy.

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2. How We Collect Information

We may collect personal information in the following ways:

• Through website forms, including contact forms or appointment request forms
• Through direct communication by email, phone, or other communication channels
• When you voluntarily provide information to clinic staff
• Through secure appointment booking, administrative, or patient communication platforms
• Through cookies, analytics tools, and similar technologies used on our website

We do not intentionally collect highly sensitive medical information through unsecured channels. If you contact us by regular email or through a general website form, we encourage you to avoid including highly sensitive medical details unless necessary.

3. How We Use Personal Information

We may use personal information you voluntarily provide us with for the following purposes:

• Responding to inquiries
• Reviewing appointment or consultation requests
• Scheduling, confirming, or modifying appointments
• Providing orthopedic services or follow-up care
• Communicating with patients or prospective patients
• Managing clinic operations and administrative processes
• Improving our website, forms, communications, and user experience
• Maintaining records where required by law or professional obligations
• Meeting legal, regulatory, insurance, or professional requirements
• Protecting the security and integrity of our website and systems

4. Consent

By using our website, submitting a form, contacting us, or providing personal information to the Clinic, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

You may withdraw your consent at any time, subject to legal, contractual, medical, or professional recordkeeping obligations. Withdrawing consent may limit our ability to respond to your request, provide services, or continue communicating with you.

To withdraw consent, please contact us using the information provided in the “Contact Us” section below.

5. Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, improve performance, analyze traffic, and understand how visitors interact with our pages.

Cookies may collect limited technical information, such as browser type, device type, pages visited, time spent on the website, and general usage patterns.

We may use tools such as:

• Google Analytics
• Google Tag Manager
• CRM software
• Appointment booking software

You can manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled. 

6. Sharing of Personal Information

We do not sell personal information. Any third-party service providers who process personal information on our behalf are expected to protect that information and use it only for the purpose of providing services to the Clinic.

7. Storage and Security

We use reasonable physical, technical, and organizational safeguards to protect personal information against unauthorized access.

These safeguards may include: access controls, password-protected systems, secure hosting environments, limited access to authorized personnel, administrative policies and procedures

However, no method of transmission over the internet or electronic storage is completely secure. For this reason, we encourage users not to submit highly sensitive information through unsecured email or general contact forms.

8. Retention of Personal Information

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to provide services, to meet legal and professional obligations, and to maintain appropriate business or medical records.

9. Your Privacy Rights

Subject to applicable laws, you may have the right to:

• Access your personal information
• Request a copy of your personal information
• Correct inaccurate or incomplete information
• Withdraw consent, subject to legal or professional limits
• Request deletion of certain personal information, where permitted by law
• Ask questions about how your information is collected, used, or disclosed
• File a privacy-related complaint

To exercise your rights, please contact us using the information below.

We may need to verify your identity before responding to certain requests.

10. Contact Us

For questions, requests, or complaints related to this Privacy Policy or the handling of your personal information, please contact:

OrthoMD Surgery, ATTN Privacy Officer
4 Westmount Square, Suite 250
Westmount, QC H3Z 2P9
Canada

Email: info@orthomdsurgery.com
Phone: 514 370 5407